Enabling Visibility and Empowering Seamless Customer Experience
Looking to transform your After-Sales operation digitally? Our solution ensures that the stages are monitored throughout the entire customer journey. From service appointment booking, recognition upon entry to the service centre, automatic check-in, queue management, parking guidance, track servicing stages, centralised communication platform, transparent billing, online payment to customer satisfaction survey.
Customer App
A customer interface for performing service booking appointments, real-time status tracking and notification, live-chat functionality with service advisor and mobile payment.
Central Booking System
Central Booking System (CBS) is the administration platform which allows the setup of workshops, servicing capacity control across multiple locations and customer queue management.
LPR Gantry
License Plate Recognition (LPR) gantry informs CBS upon customer arrival at service centre to enable automated customer check-in and queueing with arrival notifications.
Guidance & Cameras
Parking lot guidance and workshop bay LPR cameras to assist with and performance management and customer status tracking during service.
1. Entry
Entry to Service Centre : Customer arrives at the entrance of service centre where LPR gantry is located. LPR informs CBS of the vehicle license plate and system acknowledges customer arrival, concurrently checks in for service appointment and sends notification to the customer app.
2. Parking
Parking : Digital signages provide the customer with guidance to their designated parking lot. Parking lot sensors acknowledges vehicle is parked and the system sends notification to workshop and reception staff for impending customer arrival.
3. Workshop
Workshop Tracking : Provides real-time status of the service stage including estimated time of completion to the customer. Customer app allows for direct communication with advisor via live-chat.
4. Preparation
Preparation : Vehicle entering car-washing stage will trigger completion notification to customer. Digital signages provides guidance to workshop staff to the designated parking lot. Customer can make payment via the customer app.
5. Exit
Exit Service Centre : LPR at exit gantry registers that the customer has left the service centre. System sends notification requesting service rating and feedback to customer. Invoice of servicing can be retrieved from the app.
